Making an Enquiry

Making an enquiry - including requesting a price - is very straightforward. Look through the web site and use the product links on the left, to decide which products you are interested in. There are downloadable PDF files giving Full Product Details for each of our products.

When you have decided which product you are interested in, simply complete the details requested and click on the Add to Enquiry button. Add further products to your enquiry as you need. You can view your enquiry at any time. When you are ready to submit your enquiry click on the Finish Enquiry button.

On receipt of your enquiry we will calculate the cost and contact you with details of the price, production time and how to proceed.

We will reply to you within two working days, either by email, fax or post. If we have any queries regarding your enquiry we will contact you to clarify your enquiry as soon as possible.

If you prefer not to use our Web Site to make an enquiry or place an order, you can print a copy of our Order Form. Complete the details and either Fax or post the form to us.

Ordering

All orders for made-to-measure screens must be placed in writing (using the order form, or by letter, fax or e-mail). All other items can be ordered by telephone.

Measuring

Please let us have measurements in millimetres (mm) wherever possible. Please show the width first followed by the height. To convert from inches to mm, multiply by 25.4.

All screens (with the exception of DIY Kits) are made to the finished sizes you give us, which must be the outer maximum screen dimensions you need. The measurements you give us will be the aperture plus the width of the clear flat surface needed for the fly screen frame to rest against.

The aperture is measured to the inner edge of the flat surface that the fly screen will be fixed to; for face fitted screens any bevelled edges on the frame must be included as part of the aperture measurements.

The clear flat surface measurement will depend on the width of the fly screen frame; in the diagram, 20mm is used as an example. Please see individual products for product specific measurements.

We use your exact measurements - we do not add to or take anything from them. Space for hinges and catches should not be included in the measurements you give us, but please ensure you have allowed enough space to fit them (details are shown for the individual products).

Screens cannot be altered after fabrication; we cannot provide refunds due to incorrect measurements. Please follow the individual product measuring instructions carefully. If in doubt please ask for advice.

Prices

We do not show prices on our web site but you can enquire for a price via the specific product details or request a paper copy of our separate Price List.

To use our paper Price List, select the price for the next larger size e.g. if your screen is to be 550mm wide by 720mm high, the guide price will be that listed for a screen 600mm wide by 800mm high.

All prices exclude carriage.

All prices are Net and subject to Vat at the prevailing standard rate.

We will confirm the total cost to you after we receive your order.

Frames

All screens are available with white frames. Some are also available with brown frames; please see individual product details for information. Profiles can be spray painted to other RAL colours by special order.

Mesh

The standard mesh used in our flyscreen products is made of woven fibreglass yarn, coated in PVC. It is non-combustible and will not rust, discolour or stain. It is 18 x 16 gauge, which means there are 18 threads in one direction and 16 in the other direction per square inch. Heavier weight mesh used for commercial panel door curtains is made from polyester and coated in PVC. Finer gauge mesh is available in some products, please ask for details. The standard colour of mesh used for each product is shown in the individual product details. If you have a special requirement please ask.

Payment

You can pay by cheque or debit/credit card. Payment must be received before we can manufacture and despatch you order (except for approved account holders).

Manufacturing time

We aim to despatch all DIY Kits within 3 working days (subject to stock levels) and made-to-measure screens within 12 working days. However, on occasions the volume of order may increase these times. Please ask for an estimated despatch time when ordering.

Delivery

We contract our deliveries to a national carrier. Please inspect all goods immediately on receipt and if the packaging is damaged you must write "DAMAGED" on the driver's delivery note. You must inform us of any damage or missing items within 48 hours.

Domestic customers are advised to have goods delivered to a work address, if they are unavailable to receive goods during the day at their home address.

We cannot give a delivery time in advance. Goods are despatched by us on a 2-3 day service or, if specified by the customer, an overnight service. We can not take responsibility for delivery once goods have been despatched by us.

Installation

Full installation instructions will be supplied with your screens.

Window Stay

If your window stay protrudes past the window frame when your window is open, it will rub against or damage the flyscreen mesh; for example on some wooden window frames. We can supply a telescopic window stay that will hold your window open.

The Flyscreen Company Ltd reserves the right to make any necessary amendments to prices, products and literature at any time.